> ## Documentation Index
> Fetch the complete documentation index at: https://docs.drumtix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Check-in

> Look up and check in an attendee without scanning their QR code.

Manual check-in is a fallback for situations where a buyer's QR code can't be scanned — for example, a dead phone battery or a damaged ticket.

## How to manually check in

1. In the check-in app, tap the event
2. Tap **Manual** (or **Orders**)
3. Search by the buyer's name or email address
4. Find their ticket in the results
5. Tap **Check In**

The ticket is marked as checked in immediately, just as if it had been scanned.

## Verifying identity

When manually checking someone in, it's good practice to ask for the name on the booking and match it against the result before tapping Check In.

## Guest list manual check-in

Guest list entries can also be manually checked in from the **Guest List** tab in the check-in app. Search by name and tap **Mark Arrived**.