> ## Documentation Index
> Fetch the complete documentation index at: https://docs.drumtix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Payouts Work

> When and how revenue from ticket sales reaches your bank account.

Drumtix processes all payments via [Stripe Connect](https://stripe.com/connect). For
online ticket sales, your revenue (minus fees) settles **directly into your own connected
Stripe account at the time of purchase** — Drumtix doesn't hold your funds until after your
event. Stripe then pays it out to your bank on your normal schedule.

Drumtix is the merchant of record (buyers see "Drumtix" on their card statement), but the
money lands in your Stripe account, not ours.

## Payout timeline (online sales)

| Step                                         | Timing                                                              |
| -------------------------------------------- | ------------------------------------------------------------------- |
| Buyer completes purchase                     | Immediately                                                         |
| Net revenue settles into your Stripe balance | At the time of purchase                                             |
| Stripe pays out to your bank                 | On your rolling payout schedule (typically 2 days after the charge) |

Your first payout from a new Stripe account may take longer (typically 7–14 days) while
Stripe completes identity verification, and new accounts have a short initial payout hold
as a standard fraud-protection measure.

You can see your balance and upcoming payouts in the payout indicator in your dashboard
header, and per-event under **Event → Financials**.

## Refunds and cancellations

If you refund an order or cancel an event, the refunded ticket price is reclaimed
automatically from your Stripe balance — Stripe reverses the original transfer. If your
Stripe balance is low, the amount is recovered from your next sales or payout. You don't
need to send money back manually.

Whether the **Drumtix platform fee** comes back too depends on the refund reason: it's
returned to the buyer when an event is cancelled or you refund at your own discretion, and
retained when the buyer requests the refund. See
[Issuing Refunds](/orders-payments/issuing-refunds#platform-fees) for the full breakdown.

## Fee breakdown

For each ticket sold, the following fees are deducted before you receive the payout:

* **Stripe processing fee** — typically 1.5% + 25p for UK cards (varies by card type)
* **Drumtix platform fee** — see [Pricing](https://drumtix.com/pricing)

You can see the exact fee breakdown per event under **Event → Financials**.

## Changing your payout schedule

Log in to your [Stripe dashboard](https://dashboard.stripe.com) and navigate to
**Settings → Payouts** to adjust the frequency (daily, weekly, monthly).

## Door cash payments

Cash collected at the door is recorded in Drumtix but is not processed through Stripe — it
goes directly to you. Cash revenue appears in your event financials as a separate line item.

## Door card payments (Terminal)

If you use a Stripe Terminal card reader at the door, those payments go directly into your
connected Stripe account and settle on your normal Stripe payout schedule.