When a sync fails
If one of your events can’t sync to Eventbrite, we tell you about it. You get one notification for your whole organisation that says how many dates failed and why, using Eventbrite’s own reason. The same reason shows as a tooltip when you hover the event’s Eventbrite badge, so there’s no more silent “Failed” badge to puzzle over. Fix the problem Eventbrite points to, then retry the sync from the event. You can dismiss notifications one at a time or clear them all at once.Cancelling an event
When you cancel an event in Drumtix, we cancel its Eventbrite listing too, so nobody can keep buying tickets there. Once that’s done, the badge shows Cancelled.If the listing already has orders
Eventbrite won’t cancel a listing that has orders. In that case we unlist it instead, so buyers can’t find it or buy more tickets. The badge shows Unlisted, and your notification tells you what’s left to do:- Open the listing on Eventbrite.
- Cancel it there.
- Refund the attendees who already bought.
Orders placed on Eventbrite aren’t visible in Drumtix, so we can’t refund those for you.