Skip to main content
Ticket transfers let a buyer pass their ticket to someone else before the event. This is a paid resale, not a free reassignment: the seller names a price, the new holder pays it, and you can take a percentage cut.
Note: Transfers are off by default and must be enabled per event and per ticket type. Drumtix never holds the seller’s money — see Paying sellers.

​
Enabling transfers

Two switches have to be on:
  1. Per event — Event Settings → Visibility → Allow ticket transfers. Once on, you can also set:
    • Your share (%) — the cut you take of each resale. Defaults to 10%.
    • Price cap (%) — the most a seller may charge, as a percentage of the original face value. Defaults to 100%, i.e. no more than they paid.
  2. Per ticket type — tick Transferable on each ticket tier you want to allow. Tiers are not transferable by default.

​
How a resale works

  1. The seller opens My tickets → Transfer ticket, enters the recipient’s email and the price they want. The price cannot exceed your cap.
  2. The recipient gets an email with a link. The offer is valid for 48 hours.
  3. The recipient sees the resale price, the Drumtix fee, and the legally required ticket information (original face value, area, access restrictions, ticket number) before paying.
  4. On payment, the seller’s ticket is voided and a fresh ticket is issued to the recipient. Both parties get a confirmation email.
The buyer pays the resale price plus a flat Drumtix fee, which Drumtix keeps. The resale price itself lands in your Stripe account.

​
Money flow

For a £40 resale of a £50 ticket with a 10% organiser share: The Drumtix resale fee is set per currency and is visible in /admin/currency-fees.

​
Paying sellers

Drumtix does not hold or forward the seller’s money. The full resale price lands in your Stripe account and you settle with the seller yourself. Event → Transfers lists every completed resale with the seller’s email and what you owe them, and an Owed to sellers total. Hit Mark paid once you’ve settled, and that row drops out of the total. The list keeps settled rows for your records.

​
Rules and limits

  • One transfer per ticket. A ticket acquired through a transfer cannot be passed on again.
  • Transfers close 24 hours before the event starts.
  • Offers expire after 48 hours if the recipient doesn’t pay. The ticket returns to the seller, who is emailed and can offer it to someone else.
  • A checked-in ticket can’t be transferred.
  • The seller can retract an offer any time before it’s paid, from My tickets.
  • You can reject a pending offer from the event’s Transfers tab.

​
Refunds and cancellations

  • You cancel the event. Everyone is refunded: original buyers through their order, and resale buyers through the payment they made for the transfer. Their tickets are voided. If you had already paid a seller for that resale, that money is reversed out of your Stripe balance and you’ll need to recover it from the seller — the Transfers tab flags these.
  • A seller refunds their original order. A ticket they have already resold is not refunded to them; they were paid for it through the resale. Only tickets they still hold come back.
  • Because part of that order’s value left via a resale rather than a refund, such an order will not show as fully refunded.

​
At the door

Door staff see the current holder. The seller’s original ticket is void and will not scan.